At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
EVERYTHING YOU NEED TO KNOW
Being a Schedule and Delivery Team Lead at Severn Trent is an exciting and varied technical expert role! Its plays a major part in our The Workforce Planning & Optimisation function (this is the team that does all the liaising between the operational teams who complete the works, and our customer teams who handle customer queries that notify us of the problem). You will be leading the team that is the centralised point of contact for jobs on our network and the crews who complete the work.
This particular role will be leading a team of Schedulers who partner with our Reactive Sewer Services Operations Team.
You will be based at our Raynesway site in Derby, the city where all our Schedulers are based.
The role will put you as the point of contact for the team’s guidance for things like:
* Making sure there is an efficient work schedule for all Reactive Waste work, making the best use of resources available and maximising productivity.
* Making the priority decisions and reacting to high demand peaks linked to wet weather.
* Driving team performance and developing team members, ensuring our customer ethos is at the heart of all we do.
With Water and Waste being a 24/7 business for our customers we need our key workers to be covering a shift pattern to make sure our crews are working as efficiently as possible all around the clock. You will support your team of schedulers by also being present on the shift pattern. You will work on average 4 days a week coving Monday – Sunday between the hours of 7am and 10pm.
Other key things to know:
* Collaboration with our colleagues and contractors is key for us to meet our performance and regulatory requirements.
* With a focus on delivering first class customer service, you’ll make sure your team plan and communicate to our customers and operational colleagues within targeted timeframes.
* This team is a high-volume and faced paced function and you’ll need a keen eye for detail and right first-time attitude, even when dealing with repetitive tasks.
WHAT WE’RE LOOKING FOR
We’re looking for someone to lead and inspire their team so someone who has led a team before or has mentored and coached others would fly in this role.
You’llneed to be performance savvy and able to engage and coach your teams to continually refine and improve their performance. You’ll have the opportunity to improve the Workforce Planning & Optimisation team by identifying better ways of working and be part of delivering that change.
Workforce Planning & Optimisation is a high energy, proactive function and you must be able to balance priorities and workload demands ensuring that we plan the optimal schedule for our field operatives and technicians and then support them to ensure that the plan is delivered.
Multi-tasking and the ability to think creatively and innovatively to achieve our plans is essential.You’ll use challenges and grow them into opportunities of improved ways of workingis essential.
Skills and experience are important, but character, positivity, and a caring attitude matter too. We
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