At Clarendon Fine Art, we bring art to life. With 90 galleries across the UK, US, and at Sea, we’ve built the world’s largest gallery group through passion and entrepreneurial spirit.
We are seeking a highly organised and enthusiastic individual to support our growing retail division. Reporting to the Head of Retail Operations, this role is ideal for someone who thrives in a fast-paced, creative retail environment and enjoys turning information into clear, impactful communication.
Based at our head office in Lichfield you will be responsible for delivering accurate, engaging, sales-focused communications that support galleries and commercial activity across the business. Working closely with Retail, Marketing, and Leadership teams, you will ensure messaging is timely, consistent, and effective, while also acting as a key day-to-day support for retail teams.
The Role
1. Create and deliver clear, sales-focused communications to support artist campaigns, product launches, events, and day-to-day retail operations
2. Communicate processes, policies, and business updates clearly to keep teams informed, confident, and compliant
3. Manage and maintain retail and business communications on the company intranet, ensuring accuracy, relevance, and consistency
4. Work with the intranet provider to improve platform use, structure, and engagement
5. Track engagement and performance metrics, using insights to improve communication effectiveness
6. Write confidently about artwork, exhibitions, and gallery activity, using appropriate creative and commercial language for retail teams
7. Plan and schedule communications to align with and support sales activity
8. Create and deliver training content for artists, events, and campaigns via Microsoft Teams, recorded video, and podcasts
9. Produce clear documentation and guidance using Word, Excel, and Canva (or similar tools)
10. Act as the main point of contact for retail communications, responding to queries and providing day-to-day support and problem resolution
11. Support retail improvement projects across the gallery network
12. Work closely with Marketing and Leadership to ensure messaging is aligned, accurate, and on-brand
13. Provide administrative support to ensure smooth retail operations
14. Support galleries at events and exhibitions across the UK, including occasional evenings and weekends
Why Join Us?
This is an excellent opportunity to build your career in retail operations within a premium, luxury brand. You’ll gain exposure to senior leaders, be involved in national projects and gallery events, and directly influence how our teams deliver outstanding client experiences. This role is designed as a stepping stone into retail operations management or project management within luxury retail.
Who We’re Looking For
This role would suit someone with experience in retail operations, multi-site support, or head office functions - ideally within a luxury, premium, or client-focused sector (retail, hospitality, or events). You’ll be highly organised, proactive with a can do approach, confident communicating at all levels, and motivated to make processes smoother for teams and clients alike.
Key Skills & Attributes:
15. Outstanding work ethic with a proactive, can-do approach.
16. Confident creating content across multiple formats, including written communications, video, and audio
17. Clear and articulate communicator, both verbal and written, with excellent attention to detail and accuracy
18. Ability to use appropriate artistic and creative language when discussing artwork, exhibitions, and gallery activity
19. Experience delivering internal communications in a fast-paced, multi-site environment
20. Strong organisational skills, with the ability to juggle multiple priorities and deadlines
21. Commercially aware, able to align communication with sales activity and retail objectives
22. Confident interpreting engagement data and feedback to continuously improve communication effectiveness
23. Digitally confident, with the ability to quickly learn and adapt to new systems and platforms
24. Adaptable communicator, confident engaging with stakeholders at all levels, including Director level
25. Solutions-focused, with a practical approach to supporting retail teams day to day
26. Positive, professional, and approachable manner, with strong telephone skills
27. Strong experience using Excel, Word, and Canva (or similar tools)
28. Previous experience uploading and managing content on an intranet platform (essential)
29. Experience in the luxury retail sector (desirable)
30. Full UK driving licence
Why choose us?
31. 33 days annual leave (including Bank Holidays).
32. We offer a fantastic employee discount scheme on our portfolio of art work.
33. Contributory employee pension scheme.
34. Develop and advance your career with promotion and progression opportunities.
35. Join the wider company at social events throughout the year.
36. Exclusive Benefits - Employee discounts, virtual GP access, and more from day one.
37. Free HQ and Operations parking
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