SF Recruitment are working with a global, equipment distribution business in Coventry to recruit an aftermarket parts manager. A excellent organisation that pride themselves on operational excellence & employee development, the role assumes responsibility for the end-to-end aftermarket parts operations (Quotation to fulfilment).
Key Responsibilities:
Lead, coach, and motivate the parts function, setting clear expectations around delivery, quality, and development
Own team objectives, KPIs, and performance management, ensuring consistent standards are met
Drive a customer-first mindset, promoting accountability, high-quality communication, and continuous improvement
Manage end-to-end processing of spare parts and service-related orders through the ERP system, ensuring agreed service levels are achieved
Oversee the creation and delivery of accurate spare parts quotations for customers across Europe
Act as a key point of contact for customers and suppliers, building long-term relationships to support retention and satisfaction
Work closely with the European head office to secure availability of parts and align supply with local demand
Ensure complex and non-standard orders are fulfilled effectively from internal and third-party warehouse locations
Take ownership of stock performance, including forecasting, replenishment planning, and reduction of obsolete or slow-moving inventory
Manage the MRP process to support efficient stock availability and cost control
Monitor and report on parts sales, order intake, and service performance, providing insight to senior stakeholders
Ensure customs requirements and associated documentation are completed accurately and compliantly
Oversee the handling of customer returns and repair processes, ensuring timely resolution
Identify, design, and implement operational improvements to enhance efficiency, accuracy, and customer experience
Maintain oversight of shared inboxes and communication channels to ensure timely and professional responses
Collaborate cross-functionally with supply chain, service, finance, and commercial teams to support wider business objectives
Carry out additional duties aligned with the scope of the role.
Skillset Requirements:
Strong experience with a aftermarket parts/ spare parts manager role
Leadership & team management skills
Understanding of customs regulations