About The Role
A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious customer.
Location: Grantham, NG32
Shifts: 35 hours a week, 5 days over 7 on rota
Payrate: £13.21 per annum (Overtime available, calculated hourly)
This will be a full-time role working 37.5 hours per week across a 5 out of 7 working patterns (including evenings and weekends) where flexibility is vital to be successful within this role.
In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you\'re looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.
Responsibilities
* Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service.
* Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations.
* Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations.
* Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency.
* Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies.
* Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles.
* Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace.
* Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service.
* Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction.
* Lead by example, coaching and supporting the team to meet their individual and collective goals.
* Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met.
* Promote best practices across the team and share knowledge to support continuous improvement.
About Us
* A privately owned, professionally run business operating for over 60 years.
* Employing over 2,400 colleagues across over 1800 sites nationwide.
* Currently sit within the top 2% of all cleaning and security providers with 76+ million turnover.
* Our services include Cleaning, Security, Specialist, and FM services.
* Passionate about delivering a personable and reliable service.
* We work within multiple industries and you\’ll recognise many brands we support.
Why should you apply?
* To join a flourishing company that will give you the opportunity to grow, develop and refine your leadership skills.
* To become a valuable leader within our team, showcasing your knowledge and skill set.
* To have an opportunity to be recognised and make a difference within a large FM company.
Start Time & End Time
Various shifts required to ensure the site is supervised: 06:00 – 14:00, 14:00 – 22:00, or 10:00 – 06:00.
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