Müller Milk & Ingredients Distribution (MMID) is the UK’s leading producer and distributor of fresh milk, cream, butter, and dairy ingredients. Operating across extensive logistics and manufacturing networks in the country, MMID delivers over 2.6 billion litres of fresh milk annually to more than 5,500 locations across Britain.
Our strategically located depots enable us to move milk efficiently from farm to fridge—ensuring freshness, speed, and reliability. MMID is committed to operational excellence, sustainability, and supporting British agriculture, making us a trusted partner in the dairy supply chain.
We are recruiting in our Normanton/Leeds Office for a Logistics Support Coordinator.
The purpose of the role isto support the logistics function in clear and accurate reporting of delivery related issues and monitor and track deliveries.
To enable us to monitor Process adherence, compliance management and support for week closures and financial impacts.
Offer Details
1. Shift Pattern; 5 day rotating rota, over 7 days per week including weekends and Bank holidays. The start and finish times vary between 7AM - 6PM, 7 days per week
2. Contract Type; Full Time / Temporary
Logistics Support Coordinator Key Responsibilities:
3. To own and manage any delivery related queries received and ensure these are recorded and reported accurately
4. To track our fleet in order to identify any late deliveries
5. Report any lates or failures to the business
6. Investigate delivery related queries for discrepancies and damages
7. To investigate and process and delivery related credits
8. To investigate and manage any customer returns
9. Provide customers with proof of delivery
10. Provide delivery performance reports to our sites
11. Collation and escalation of non-adherences and reporting progress
12. Reporting clear target areas for improvement to relevant sites and monitor progress
13. To report on stock availabilities by sites daily including shorts and reason
14. Isotrac data consolidation and trending
15. Central Liaison with CSC on daily performance / adherences
16. Waste reporting including Tipping - mass balances - Loads for disposal
17. Ensure that a full suite from the systems is available weekly for the management book
18. To manage and log any driver related complaints from the public
19. To create and distribute daily and weekly reports to the wider Business
Shift Patterns
20. 5 day rotating rota, over 7 days per week including weekends and Bank holidays
21. The start and finish times vary between 7AM - 6PM, 7 days per week
Key Skills & Experience
22. Experience in FMCG Logistics operational environment
23. Experience in a Transport or delivery office environment
24. Experience with delivery related queries such as late, proof delivered or missing deliveries
25. Customer service experience
26. Stock and systems background would be preferred but not essential
27. Excel competent
28. Generating information led, effective reports and analysis
29. Working to KPI Targets
30. Organised and detail orientated
31. Highly motivated
32. Flexible and open to change
33. Pragmatic approach
34. Tenacity and ability to influence
35. Curious mindset and a will to improve for the wider business, not functions
36. Ability to produce relevant and meaningful information from multiple sources
37. The role does require some travel to other UK sites so a driving licence is preferred
Benefits
38. Competitive salary, monthly paid
39. 33 Days Annual Holiday
40. 3% Bonus
41. X2 Life Assurance
42. Company Pension Scheme
43. Access to the Müller Rewards discount scheme offering over 800 discounts online and in-store and the potential to make savings across grocery and clothes shopping, holidays, insurance, gifts and more
44. Have pride in what you achieve as a member of a team
45. Free onsite secured colleague car parking
#pinksquid
Contact Details:
F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ