JOB DESCRIPTION About the role: We have an exciting opportunity for an Estates Contract Assistant to join our team in Oldham on a full time 35 hour per week, permanent contract basis. The successful candidate will provide a service for a portfolio of estate contracts and community lettings by progressing service requests, raising orders for estate services, and responding to queries within agreed timescales. You will provide contract performance feedback, raise orders accurately for work and budget monitoring, and handle invoice queries in accordance with TGP Financial Regulations. You will also ensure contractors represent Guinness on-site, reporting issues such as minor repairs, fly-tipping, and safeguarding concerns. Working closely with Customer Liaison Teams, Facilities Management, and Estate Contract Officers, you will help manage community asset lettings, conduct service reviews, and ensure compliance with Health & Safety and legal obligations. What were looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Administrator, but you will also have great customer service skills and experience with ordering systems, including financial coding and invoice processing. You will also be able to demonstrate: Experience of providing excellent customer services over the phone, including dealing with sensitive issues. Good listening skills. Proven ability to provide accurate and clear responses to routine customer enquiries - in writing or by telephone. Proven ability to type and accurately enter data during customer call. Able to demonstrate Guinness Behaviours. Excellent written, oral and interpersonal communication skills, including knowledge of Microsoft Office. Ability to analyse information and present clear options. Self-motivated. Good planning and organising skills. Good attention to detail. To apply: Please review the Role Profile and apply, including a personal statement and CV in one attachment. Benefits Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. Performance Pay: Annual Performance Score bonus subject to eligibility Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death Health Plan Options: There are a couple of health care schemes available depending on the post grade VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work Additional benefits include: Access to the Finance wellbeing portal Professional subscription annual payment Travel season ticket loan Car lease scheme