Job Description
We are seeking a Revenue Assurance Analyst to support and enhance our revenue assurance capabilities. You will play a critical role in protecting revenue by identifying unbilled usage, correcting errors, and driving improvements across billing systems and processes. This role spans the full customer life cycle and requires a strong understanding of B2B energy supply, including complex contracts, metering arrangements, and industry data flows.
Key Responsibilities:
* Validate that all customers are fully and accurately billed for all energy usage and contracted services.
* Investigate and resolve anomalies such as incorrect account or meter setup, missing or incorrect tariffs, or unbilled consumption on the system.
* Collaborate with Sales, Operations, and Customer Services to identify and address root causes of billing issues.
* Extract, clean, and analyse billing data to detect anomalies, monitor trends, and ensure billing completeness.
* Prepare and contribute to regular reporting on billing assurance activities, and risk mitigation actions.
* Troubleshoot system and data issues that may lead to revenue leakage.
* Support UAT and regression testing during capability rollouts and system changes.
Essential Skills and Experience:
1. Proven experience in billing, revenu...