Customer Service Representative, Peterborough
Client:
Atlas Recruitment Group Ltd
Location:
Peterborough, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
1
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Customer Services Executive
Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Mon – Friday – 37.5 hrs per week (either 8.30 – 5.00pm or 9.00am – 5.30pm shift)
Atlas Recruitment Group is currently recruiting an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. You will provide excellent customer operational service to manage all requests and issues, as well as involvement in dispatch.
Responsibilities include:
* Providing excellent customer service at all times
* Accurately inputting information into the service management system
* Raising customer quotes and obtaining purchase orders for chargeable jobs
* Monitoring job progression to meet service level agreements
* Providing phone support to engineers in the field
* Working towards department KPIs and company goals
* Complying with company procedures (ISO)
* Logging information into external customer portals
* Managing mailboxes
* Scheduling and allocating engineer work efficiently, ensuring safety policies are followed
* Arranging travel and hotel accommodations, controlling costs
* Raising job numbers for service installs and updates in the database
* Maintaining up-to-date spreadsheets with machine details and addresses
* Communicating work schedules to engineers
* Providing feedback to the team leader for effective scheduling
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