Job Advert: Customer Service Assistant – Community Equipment Service Job Category: Admin & Clerical (Agency Worker)
Location: Rhondda Cynon Taf County Borough Council
Employment Type: Temporary
Start Date: 18 January 2026
End Date: 10 April 2026
Hours: 37 hours per week
Working Hours: 09:00 – 17:30
Salary:
1. PAYE: £13.26 per hour
2. Umbrella: £17.35 per hour
Are you an organised and customer-focused professional with strong administrative skills? Network Recruitment Wales is seeking a Customer Service Assistant to join the Community Equipment Service at Vision Products on behalf of Rhondda Cynon Taf County Borough Council.
What You’ll Do:
3. Handle telephone queries with professionalism, empathy, and efficiency.
4. Assist with scheduling deliveries, collections, and equipment repairs, coordinating with clients to arrange suitable dates in line with order requirements.
5. Carry out general administrative duties to support the smooth day-to-day running of the service.
6. Maintain accurate records and ensure information is processed in line with service standards.
7. Work collaboratively with colleagues to deliver a responsive and customer-focused service.
What We’re Looking For:
8. Previous experience in a customer service or administrative role.
9. Strong communication skills, both verbal and written.
10. Good organisational skills with the ability to manage multiple tasks effectively.
11. Confidence in handling telephone-based enquiries in a busy environment.
12. A professional, reliable, and team-oriented approach to work.
Essential Requirements:
13. Eligibility to work in the UK.
14. CV.
15. Photo ID.
16. Proof of eligibility to work.
17. Two years’ references/work history.
Why Join Us? This role offers the opportunity to work within a vital community service, supporting residents by ensuring essential equipment is delivered, collected, and maintained efficiently. You’ll be part of a supportive team while gaining valuable experience within a local authority setting.
How to Apply: Interested in this opportunity? Submit your CV and required documents to Network Recruitment Wales today.
01443 230222
Visit: Network Recruitment Wales website
Network Recruitment Wales is an equal opportunities employer.