File Handler Assistant
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
A File Handler Assistant will undertake a variety of mainly File Handler tasks to support the team and main File Handler.
The position is to assist a specialised team of Solicitors and Legal Executives who deal specifically with one insurer client in a niche area of the market.
The successful candidate should have the ability to adapt and change to a new way of claims handling and the ethos behind it.
Key Accountabilities
Administration:
·Dealing with general or straightforward queries
·Telephone chasing activities
·Filing out of court forms and drafting court documents
·Arranging telephone conference and client meetings
·Arranging conferences with Counsel and witnesses
Other duties:
·Assisting lead file handler
·Dealing with disclosure.
·Reviewing evidence (including medical / personnel records).
·Conducting investigations with Insured’s / obtaining witness statements.
·Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses.
·Instructing external investigators (statements/locus)
·Instructing Counsel / Experts.
·Research using legal software and practitioners texts.
·Attending conferences and Trials with Counsel and note taking.
·Dealing with routine correspondence.
·Court appointments.
·Reviewing quantum.
·Drafting Tomlin Orders and Consent Orders.
·Draft Cost schedules.
·To ensure compliance with the SRA Standards & Regulations.
·Adhere to the Keoghs Values
The individual may also be required to undertake the following:
·Periodic strategy review
·Update reports to clients
Experience, Skills and Qualifications
·Education standard of LPC or ILEX or equivalent work experience.
·Understanding of court processes
·Self-confident with good telephone and communication skills with people at all levels inside and outside the business
·An ability to organise and prioritise tasks using initiative
·Calm under pressure with the ability to re-prioritise and ability to delegate effectively when required
·An ability to maintain attention to detail when dealing with repetitive tasks
·Good Literacy and IT skills
Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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