Key Responsibilities
* Manage and maintain e-Billing systems and client billing processes
* Handle uploads, rejections, reconciliations, and reporting within SLAs
* Support complex client accounts and resolve billing queries efficiently
* Collaborate with finance and collections teams to resolve aged AR issues
* Prepare monthly client reports and snapshots
* Assist with training and mentoring junior team members
* Promote best practices and contribute to process improvements
What We're Looking For
* Previous eBilling and reconciliation experience
* Strong communication, analytical, and problem-solving skills
* High attention to detail and data accuracy
* Ability to manage workloads and meet deadlines/KPIs
* Proficiency in Excel and Word
* Self-motivated, proactive, and team-oriented
* Fluent English skills
Desirable
* Experience in multi-currency or shared service environments
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