An experienced Data and CRM Manager is sought by an organisation that plays akeyrole in influencing education policies. The largest of its kind in the UK, this company is driven by its commitment to making education a great industry to work in.
The Role:
To plan and implement the development and ongoing maintenance of our clients CRM and its data; and provide user training and support on the CRM to ensure it is fit for purpose and users needs are well supported.
Your responsibilities as a Data and CRM Manager will include:
1. To be an expert on our clients CRM and the data it holds whilst maintaining a thorough and trusted understanding of the unions rules, processes and procedures as they relate to access to and the use of union data and the CRM
2. To provide authoritative advice and support to users of the CRM through the provision of advice, support and training, which could be delivered in person, online and by creating briefing materials and videos.
3. To ensure that appropriate access to the CRM, reporting and data are in place to support the strategic priorities. These will include the running of industrial action ballots and elections liaising with appropriate staff across the various functions of the union, including the regions and Wales
4. To plan, test and implement necessary improvements or modifications to the unions CRM
5. To audit and...