Job reference number 325722
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ML402
Full timePermanent
Permanent
Croydon Mail Centre, CR9 4AA
For a full job description, please click on the following link: Job Descriptions
As a Work Area Manager, you will work in our busy Croydon Mail Centre and be responsible for managing operations in a specified area.
What does the role involve?
Leading a dedicated team of 40full and part time employees, you will hold regular one to one and team meetings and review the area’s performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements will be essential to your role.
Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. You will have line management responsibility and the role will involve managing your team’s sick absence, attendance, training and development and will get involved in our programme of continuous improvement.
What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:
Leadership Focus:Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
People Focus:Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
Resilience Focus:Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
Achievement Focus:Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
Improvement Focus:Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer centric Focus:Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end-to-end customer experience.
Shift Pattern
Tuesday to Friday 06:00 - 14:00 and Saturday 06:00 - 15:00.
Application process
If you are interested in applying, please complete your application online and submit your current CV.
Assessment
The assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise provided on the day.
Benefits
In return, we offer an excellent salary and benefits package. This will be an excellent opportunity for you to develop your managerial skills and you will be supported for future career development.
Min: £39,069
Mid: £41,982
Max: £45,621
If you are successful in your application, please note that this is an Outer London role and may affect your salary if you are currently performing a role in a National, Defined Area, or Inner London pay area.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Wednesday 9th July 2025. Please note, this advert may close early if the appropriate number of applications has been reached.
Job Enquiries:Nigel Coleman - nigel.coleman@royalmail.com
Recruitment Enquiries:Luke Taylor - luke.r.taylor1@royalmail.com
For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called‘CV Guidance’and ‘Interview Skills’.
As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria.Beforecompleting your application, you should read the criteria below in order to check that it is appropriate for you to apply.
Details of the internal application eligibility criteria can be foundhere
Terms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).
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