TQS is currently seeking a highly skilled IT support Technician to join our team.
This role is pivotal in delivering exceptional technical support and services to our clients across various industries.
We are currently looking for 2
nd
Line Support Technician within the business.
Full Time – :00 am – 4:30 pm
Office based
Two vacancies: One based in Rochester / One based in Canterbury.
£28,000 - £32,000 - Dependant on experience Salary – To be discussed.
MSP Experience required – between 3-5 years desirable.
Duties
· To provide efficient and effective technical support service to clients.
· Have an excellent understanding of Microsoft Server & Client operating systems and Office 365.
· The ability to work under pressure.
· Provide first and second line technical support to approximately one hundred commercial and education clients.
· Provide technical response for any machine owned by the client.
· Be able to work systematically to trace faults, reflecting the hands-on nature of the work.
· To install, configure and test new ICT equipment and network system components including hardware, peripherals, and software according to manufacturer instructions and ensure that they operate to their maximum potential.
· Monitor system performances. Diagnose and resolve software, hardware, and network faults (including peripherals) and perform preventive and remedial maintenance repairs and upgrades as and when required.
· Ensure that the staff are made aware of any technical faults that may affect them or of any proposed planned maintenance and repairs to the system.
· Assisting in maintaining a help desk and fault reporting logging system and keeping the same up to date.
· Liaise with appropriate outside agencies and contractors as and when the need arises.
· Provide maintenance services on all printers, ensuring that each is kept fit for purpose and fully operational.
· Install new computer cabling as and when the need arises or replace cable ends in the event of a line failure.
Specific Skills
MSP Experience required – between 3-5 years ideally.
· In Depth knowledge of Windows Client operating systems, Microsoft Server operating systems, Office 365, Azure
· In depth understanding of wireless and wired LAN technology and algorithms.
· Good literary skills
· Good problem solving skills
· Ability to develop good relationships and communicate effectively
· Hardworking, energetic, and enthusiastic
· Good time management and organisational skills
· Realistic and flexible
· Ability to maintain a sense of proportion in stressful situations
· Ability to be innovative and to use own initiative
Skills and Education Level
· Educated to 'A' level standard
· Microsoft accreditation would be an advantage
· Obtain a clean DBS Enhanced Check.
· Full clean UK driving license
Employment Hours and location
Core hours Monday to Friday –
8:00 am – 4:30 pm, based in our office near Canterbury/Rochester (dependant on role applying for)
but would be required to work at a variety of client's premises. We already have an out of hours team but in emergencies when the out of hours team cannot respond to issues with computers or the network infrastructure, it is expected that the Support Technician will work outside core hours to minimise disruption to the client.