Office Administrator Internal Applicants Only
Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer‑centric service focus is delivered through a site‑level empowered culture.
We are currently seeking an Office Administrator to join our Deeside site on a full‑time permanent basis.
Working hours: Monday‑Friday, 8am‑4pm.
Salary: £24,784 per annum.
Job Responsibilities
* Deal with all internal and external customer enquiries in a timely and professional manner.
* Prepare customer PODs – provide proof of deliveries, check for discrepancies, and compile reports to chase outstanding PODs.
* Provide daily delivery status orders reports to both internal and external holders.
* Handle customer enquiries/queries/order updates via telephone and email.
* Input data – update and maintain customer databases ensuring accurate records and data are kept up to date.
* Manage DPD portal for parcel e‑commerce orders, answering queries from the customer on deliveries.
* Manage inbound stock orders with the client and freight forwarder.
* Liaise extensively with clients and build successful long‑term business relationships.
* Assist with note‑taking duties – may be required to take witness statements and support the note‑taking process.
* Other duties as reasonably required.
Qualifications
* Previous experience in a high‑level administrative role.
* Ability to prioritise workload without supervision.
* Proficient computer literacy including Microsoft Excel, PowerPoint, Word and Outlook.
* Knowledge of warehouse operations (desirable).
Benefits
* Annual Leave – 28 days inclusive of bank holidays.
* Pension scheme – Great contribution of 4% employee and 4% employer.
* Life Assurance – 2× your annual salary.
* Wellness – Employee Assistance Programme with confidential telephone counselling and legal information service, 24/7.
* Eye Care Vouchers – Substantial savings with free eye tests and discounts on prescription glasses.
* Reward & Recognition – Employee of the Month and Year, special recognition and long service awards.
* Everyday discounts – Access to over 50 retailer discounts for everyday savings.
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