Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team.
Key Responsibilities:
Act as the first point of contact for IT-related issues and service requests.
Resolve a wide range of technical problems across hardware, software, and network systems.
Deliver remote support and troubleshooting with a focus on first-contact resolution.
Maintain accurate documentation and ticketing records.
Collaborate with internal teams and third-party providers to ensure seamless service delivery.
Mentor junior team members and contribute to process improvements.What We're Looking For:
Strong communication skills and a customer-first mindset.
Solid understanding of Microsoft 365, operating systems, and common business applications.
Experience with remote support tools and ticketing systems.
Ability to diagnose and resolve technical issues efficiently.
A proactive approach to learning and adapting in a fast-paced environment.Why Apply?
Be part of a supportive and forward-thinking team.
Opportunity to grow your skills and take ownership of specialist areas.
Make a real impact by helping users and improving service delivery