Company Description
Stannah is a family‑owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. The family is in their fifth generation and plays a hands‑on role in running the business. We are known for our stairlifts, and our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.
Job Description
Branch Administrator – Warrington Service Branch
We have an exciting opportunity for a Branch Administrator to join Stannah, based at the Warrington Service Branch. This job will involve providing all aspects of administration support to our busy Service Branch. You’ll be liaising effectively by telephone, email, and face‑to‑face with both internal and external customers – always offering a friendly and professional service. You'll also support delivery in key areas such as Health & Safety, Customer Service, Operations, Finance, Risk, and Employee Development. Working hours are 09:00 – 17:00 Monday‑Thursday and 09:00 – 16:30 on Friday.
Branch Administrator Responsibilities
* Provide full administrative support to the branch and service team.
* Maintain strong communication with both internal and external stakeholders.
* Raise and check invoices, handle customer records, and perform general office duties.
* Take customer calls and deal with their queries.
* Schedule planned maintenance and liaise directly with customers.
* Promote and ensure Health & Safety compliance across all branch activity.
Branch Administrator Requirements
* Previous experience in a busy administrative role.
* Excellent planning, prioritisation, and organisational skills.
* Proficiency in Microsoft Office and strong data interpretation skills.
* Strong interpersonal and communication abilities.
* Comfortable working under pressure and handling sensitive situations with professionalism.
Benefits
* Market‑aligned salary, paid monthly.
* Profit‑share bonus scheme, paid to all employees every quarter based on Group Company profits.
* 25 days holiday, plus bank holidays.
* Holiday scheme to buy extra days’ annual leave.
* Pension scheme with matched contribution/salary sacrifice.
* SimplyHealth cash plan for health costs such as dental, optical, physiotherapy, chiropody treatments and more.
* Life assurance scheme.
* Long service award scheme with holiday benefit.
* Company benefits discount rewards scheme, including shop discounts, hotel discounts, days out, and more.
* Employee assistance programme.
* Enhanced maternity and paternity provision.
* Free parking.
Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident and Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be part of our diverse and inclusive community. We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
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