CRM Manager, 12 months FTC, London, 3 days in the office The Company A well-established consumer retail brand with a strong digital presence, focused on building long-term customer relationships through data-driven marketing and personalised communications. The Job As the CRM Manager your responsibilities will include: Owning and delivering the CRM strategy to drive retention, engagement, and revenue Leading email and SMS campaign planning, execution, and optimisation Managing audience segmentation, testing, and performance analysis Overseeing a loyalty programme to increase customer frequency and lifetime value Working closely with Marketing, Data, and Customer teams to align CRM activity with business goals Building and managing the CRM communications calendar Managing budgets and forecasting revenue from campaign activity Implementing and optimising marketing automation tools Ensuring compliance with GDPR and email marketing regulations You Experienced CRM and email marketing specialist with strong commercial impact Confident leading campaigns end-to-end in a fast-paced environment Data-driven, with the ability to turn insight into action Comfortable working cross-functionally with multiple stakeholders Strong communicator with experience managing or mentoring others Organised, proactive, and delivery-focused Apply Now You can apply for this role of an CRM Manager now by sending us your CV or by calling us now! Don't forget to register as a candidate too. Derick Senior Consultant Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website. Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.