Overview
The Health Care Support Worker will work as part of the Canadian Wing team with the supervision of registered practitioners to provide safe and effective patient‑focused care at all times. Contribute to the development of the care environment with a positive, professional attitude, and to the maintenance of daily service and care to meet the individual needs of patients and the department. The role supports the smooth running of the ward and ensures patients, relatives and carers are supported in a friendly and efficient manner, while ensuring policies and guidelines are adhered to.
Working for our organisation
Rated GOOD overall by the CQC, QVH is a specialist NHS hospital providing life‑changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond. The hospital specialises in eye (corneoplasty), hand, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery, prosthetics and burns, and treats common conditions of the eyes, hands, skin and teeth for the local community. Our minor injuries unit, expert therapies, sleep service and portfolio of community‑based services consistently rank among the top in the country. Success is underpinned by our staff’s skills, enthusiasm and a culture of partnership. QVH is fully committed to training and development with support for continuing education and learning.
Detailed Job Description and Main Responsibilities
Clinical Responsibilities
* Prepare bed spaces in preparation for receiving patients.
* Assist to ensure the ward is restocked, and share responsibility for maintaining the cleaning of clinical areas.
* Assist with the admission and discharge of patients.
* Work as part of a skilled team to support the provision of an effective and safe clinical service.
* Provide a safe, effective environment of care for patients, relatives and their carers under the direction of a registered practitioner.
* Support the registered practitioner in the delivery of direct and indirect patient care.
* Undertake delegated clinical duties including record keeping, patient observations and specimen handling.
* Check sterilised equipment, ensuring related paperwork is in order and completed correctly.
* Ensure all written documentation is completed, such as patient care plans and charts.
* Use the Patient Centre system for relevant purposes.
* Assist with day‑to‑day management of clinical equipment, report problems to senior colleagues and complete necessary documentation.
* Communicate with colleagues, patients and their relatives/carers in a professional and compassionate manner, escalating concerns to the relevant practitioner immediately.
* Assist patients with activities of daily living while maintaining privacy and dignity, including undressing, chaperoning, emotional and physical support, and overcoming communication barriers.
* Ensure patients, visitors and staff are cared for or supported sensitively and professionally, respecting ethnic origin, culture, religion, disability and sexual orientation.
* Act as a positive role model for peers and support other health care support workers as required.
* Maintain professionalism at all times and respect colleagues.
* Handle queries and problems from patients and staff, both on the telephone and in person, in a positive and helpful manner and escalating as appropriate.
* Attend department meetings.
* Ensure a safe environment in the department for patients, staff and visitors, and inform the Ward Manager or Nurse in Charge of potential hazards, complying with COSHH regulations and other health and safety legislation.
* Assist in the evaluation of new equipment and resources.
* Undertake phlebotomy tasks as required upon completion of the competency.
* Use available information technology within the department.
* Support patients with meeting nutritional needs, including ordering and serving meals and assisting with feeding.
An exciting opportunity exists for an enthusiastic individual with an interest in pursuing a career in healthcare to join the Canadian Wing Team at the Queen Victoria Hospital.
Queand Victoria Hospital fully supports staff career progression; training can be provided for the right candidate if role criteria are not fully met. Applicants will be required to complete band 3 competencies once they commence employment.
Welcome to Queen Victoria Hospital NHS Foundation Trust. In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals, enabling our consultants to offer expertise with routine treatments and consultations as close to patients’ homes as possible. With the recent addition of video‑led ‘virtual’ consultations, we also help patients avoid the additional stress and worry of long travel.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that truly rebuilds lives.
Benefits
* Tailored personal development to support career aspirations, including accredited clinical and management development programmes.
* Flexible working arrangements for a work‑life balance that suits you and your needs.
* A dedicated reward programme offering a range of national and local discounts, cashback and tax relief schemes.
Sustainability
At Queen Victoria Hospital we aim to be the first Net Zero Hospital in England. The Trust encourages every staff member to be a green champion, promoting energy and water efficiency, re‑use and recycling, and encouraging walking or cycling to work. The Trust also focuses on sustainability in the workplace.
You can view our Green Plan here: qvh.nhs.uk
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