Babergh and Mid Suffolk District Council are looking to recruit a Resident Liaison and Project Coordinator to join our team based in Great Wenham, Suffolk. You will join us on a full time, fixed term or secondment opportunity for 24 months. The successful candidate will earn a competitive salary of £30,559 - £35,235 per annum (pro rata for part time).
Full time, part time and job share opportunities will be considered.
What we are looking for
We are looking for a Resident Liaison and Project Coordinator to join us in the Property Assets and Compliance Team within our Housing Directorate.
To be successful, you will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.
About the role
Reporting to the Business Services Manager you will deliver a highly effective, customer-centric, and innovative business support function.
You will:
provide proactive programme and project administration support to the Project Manager for the Housing Capital Project
provide effective support for the everyday running of programmes and projects, in accordance with the project management framework
set up, undertake, and manage the customer/resident liaison across multiple programmes / projects
attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered
be responsible for ensuring complaints are responded to, and areas of customer dissatisfaction addressed
oversee programmes and project timetables, including communicating with team members to maintain key milestones
raise and process work orders/purchase orders, process invoices, including variation requests
About you
You will possess an NVQ 3/ONC level or equivalent knowledge gained through experience.
You will:
have experience of assisting in project managing work projects and investment programmes
have experience in the customer/resident liaison process in relation to setting up, undertaking and managing
be pro-active at all times, with a flexible, pragmatic approach to supporting and guiding staff and colleagues
need to have a full driving licence and access to a car to conduct home visits
About us
Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits
Great opportunities for learning and development.
Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
Competitive Local Government Pension Scheme.
Wellbeing Support Programme.
Employee Assist Programme.
Health Care Options.
Our ways of working
Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.
Closing date: 5pm, 3 July 2025
If you think you have what it takes to be successful in this Resident Liaison and Project Coordinator role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts