As an Desktop Support Engineer, you’ll have the opportunity to work closely with end users, directly addressing technical issues and handling a variety of hardware (laptops, desktops, printers, mobile devices) and software systems, giving you practical, hands-on experience, with various complex equipment. Working on-site in Hlubocky from Monday to Friday from 9 am to 5:30 pm. What are you going to do? Troubleshooting the incidents on user hardware such as desktops, laptops, mobile devices (iPhones and iPads), printers, scanners, etc. Installation of additional software applications Provide necessary support to remote users End-users support for the WiFi service Basic network support Image, re-image new and existing user hardware such as laptops, desktops and Citrix terminals Configure and set up user mobile devices, organize the delivery of these devices along with the associated support documentation and training Printer setup and support Recovery of user hardware as part of off-boarding process General administration and maintenance of video conferencing equipment Regular monitoring and physical checks Support the delivery of various Infrastructure and business projects in the context of end-user equipment What will you bring to ESP? 2 years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting Proficient Czech and English (minimum B2-C1) Good command of Windows O/S Microsoft Office 365 troubleshooting experience Understanding of network protocols, server hardware and configurations Experience with Active Directory Advantage: LAN-WAN setups and concepts Salary entitlement: Our salaries are negotiable and range based on your experience and technical expertise. Benefits: Referral bonus Access to a voucher-based platform on your interests (travel, wellness, sports and more) Meal tickets We provide unlimited access to free learning and development resources. Our training platform offers a variety of courses, and we also cover the costs for certifications such as CompTIA A, ITIL, CCNA Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more. Who are we: ESP Global Services has been providing customized IT support solutions to businesses around the world for over 30 years. We are expertly managed by a dedicated service team and provide day-to-day support through a team of on-site engineers or responsive guest technicians, service desk coordination of all your IT support requirements or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer's needs. Why join us? You’ll continually enhance your skills in diagnosing and fixing HW and SW issues, boosting your technical knowledge across various platforms. You will work with multiple levels of end users and in different environments. This will enhance your ability to deliver great customer service, balancing technical expertise with excellent soft skills. At ESP Global Services, we are passionate about empowering people through learning and development. Let’s have a chat! Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service. support IT ITroles ICTmedewerker ITsupport jobsinIT system ITengineer helpdesk desktop permanent technicalsupport