Overview
It is an exciting and transformational time working with the Hertfordshire and West Essex NHS ICB. Sonic Healthcare UK will be taking on the management of Phlebotomy and Pathology Laboratories in the geography including a phlebotomy cohort of circa 150 Phlebotomists. We are seeking a skilled and experienced Deputy Phlebotomy Manager to support the Phlebotomy Manager in the delivery and management of our large and diverse phlebotomy team based out of the Princess Alexandra Hospital and several of its satellite sites. The successful candidate will be responsible for leading and managing a team of phlebotomists, ensuring high quality patient care and supporting the operational management of the department.
Responsibilities
* Supporting the Phlebotomy Manager at PAH in the operational management of the phlebotomy department.
* Lead and manage a team of phlebotomists providing guidance, support, leadership, and training.
* To support Phlebotomy manager with HR duties including sickness management, recruitment and retention, appraisals, disciplinary, mandatory training, effective communication with service users and stakeholders, first line management for queries/complaints and advice, day-to-day supervision of the phlebotomy team including producing rotas, and monitoring/maintaining departmental policies, procedures and guidelines.
About Us / Benefits
At HSL we offer a variety of excellent staff benefits including:
* Training and development opportunities supporting professional development
* Annual salary review – No banding restrictions: As a private company we are not restricted by salary bandings and can negotiate appropriate salaries based on experience. Annual salary reviews do not hit a band ceiling.
* Discounted gym membership – corporate gym membership with Better Gyms
* Cash healthcare plan – cashback on a variety of healthcare costs including dentist and opticians
* Sick Pay Entitlement – 5 paid days in the first year of employment, 20 days thereafter
* Permanent Health Insurance and Death in Service Cover
* Life Assurance – salary continuation for long-term illness (six months qualifying period)
* Employee Assistance Programme – staff wellbeing support
* Season Ticket Loan Scheme – interest-free loan for annual travel ticket
* Perkbox – access to staff perks and discounts
* Company Pension Scheme – employer and employee contributions
* Competitive annual leave allowance – 28 days
* Flexible working hours – flexibility around shift patterns and schedule
Details
Date posted: 02 September 2025
Salary: Depending on experience Up to £35,000 per annum DOE
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: E0111-25-0054
Location: Princess Alexandra Hospital, Hamstel Road, Harlow, Essex CM20 1QX
Job Description / Responsibilities
Supporting the Phlebotomy Management of PAH Phlebotomy Services across multiple sites. To ensure Professional and technical standards are maintained within the services at all times. To ensure that all service and operational KPIs are consistently met. To provide close liaison with service users and Trust stakeholders. To be the key point of liaison and escalation for PAH. Department data collection and phlebotomy reporting submitted monthly to PAH Phlebotomy Manager. To investigate and respond to complaints. Maintenance of the Quality Management system, to include CAPAs, incident investigations and reporting. Maintain Health Safety and IPC Standards across PAH. To attend meetings as phlebotomy representation for PAH in the absence of the Phlebotomy Manager. To support the Phlebotomy Manager in recruitment and retention, sickness management, appraisals, disciplinary and mandatory training.
Qualifications
Experience – Essential
* Able to manage, develop and co-ordinate provision of phlebotomy services across multiple sites.
* Significant experience of managing acute phlebotomy services in large and complex environments.
* Knowledge of performance parameters, limitations and capabilities of service provision and contracts.
* Knowledge and experience sufficient to resolve complex technical and service related problems.
* Knowledge and ability to ensure services are continually provided to required clinical, quality and safety requirements.
* Ability to analyse, compare, interpret and make sound judgements based on complex data and reports.
* Evidence of continued professional development.
* Extensive knowledge of UKAS, MHRA and CQC registrations.
* Experience at a senior managerial level.
* Leadership skills required for management of a large and diverse workforce.
* Able to implement HR policy and procedures at a senior manager level e.g. Appraisal, Attendance Management, Grievance and Disciplinary etc.
* Previous experience of managing large complex teams of staff.
* Able to liaise and build relationships at a very senior level with key clinical and managerial stakeholders, both internal and external.
Qualifications – Essential
* Experience of running a phlebotomy department day to day.
* Competent in phlebotomy procedures and processes.
* Evidence of continuing Professional development activity.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the DBS to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants have had to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants (over 18) are also subject to this requirement.
Employer details
Health Services Laboratories
Princess Alexandra Hospital
Hamstel Road
Harlow
Essex
CM20 1QX
https://www.hslpathology.com/
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