Overview
CAFÉ MANAGER- STOKE NEWINGTON
Location: 71-73 Allen Road, Stoke Newington, London N16 8RY
Reports to: Operations Manager
Hours: Full-time (40 hours per week)
Salary: £31,200 per annum. Plus, Apprenticeship Additional Responsibility Compensation (circa. £3,000 per annum)
Your Role as a Café Manager: As a Café Manager, you will play a pivotal role in ensuring the overall success of the café by leading a team, overseeing day-to-day operations, and maintaining high standards of customer service, operational efficiency, and health & safety. You will create a positive and professional environment, driving performance and fostering growth within your team while supporting the larger mission of Luminary Bakery. Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010.
Key Responsibilities
Café Operations & KPI Management
* Oversee the smooth and efficient daily operations of the café.
* Monitor and track key performance indicators (KPIs), including sales, waste, costs of goods, chemical usage, packaging, and labor expenses.
* Provide monthly performance data analysis, identifying areas for improvement and suggesting actionable solutions.
* Utilise the Weekly Sales Tracker to ensure performance is on track and goals are met.
Stock Management
* Oversee stock control processes, ensuring accurate tracking of inventory levels.
* Manage ordering and stock replenishment to maintain optimal supply levels while minimising waste.
* Conduct regular stock checks and audits to ensure consistency, high quality and prevent discrepancies.
* Implement and oversee stock rotation procedures to maintain product quality and reduce spoilage
Team Training & Development
* Lead the training and development of new and existing team members, ensuring they are equipped with the skills needed to succeed.
* Supervise Apprentices (women from the Luminary Programme), providing guidance and support for their growth.
* Conduct regular one-to-one meetings with team members, offering feedback, encouragement, and developmental guidance.
Staffing & Scheduling
* Ensure staff schedules align with budgeted labor costs, optimising efficiency.
* Collaborate with HR to address staffing gaps, including overseeing recruitment, conducting interviews, and managing onboarding processes.
Operational Excellence
* Continuously optimise café operations, ensuring all processes align with Luminary policies and standards.
* Regularly monitor and review product quality, verifying that recipes are followed and maintaining consistent high standards.
Health & Safety Compliance
* Maintain a 5-star Health & Safety rating by strictly enforcing food hygiene and allergen policies.
* Ensure the café meets all regulatory and cleanliness standards, including organising deep cleans when required.
Customer Experience & Team Culture
* Foster a culture of professionalism, exceptional customer service, and teamwork within the café.
* Lead by example in your personal appearance, communication, and overall professionalism.
* Promote a positive, welcoming atmosphere for both staff and customers, ensuring an excellent café experience.
Administrative Responsibilities
* Review and submit weekly staffing reports, ensuring accurate payroll data and monitoring labor costs, absences, and overtime.
* Oversee the implementation of work experience initiatives, ensuring smooth execution and positive outcomes for all involved.
* Facilitate seamless cross-department collaboration and operational harmony.
Equipment & Compliance Training
* Train the team on proper handling and maintenance of café equipment.
* Ensure compliance with internal and regulatory standards regarding equipment use and safety.
Supporting the Bigger Picture
* Actively contribute to Luminary Bakery’s broader business and charity goals, supporting its mission and helping drive its success.
Job Requirements & Abilities
* Strong leadership skills with the ability to motivate and inspire a team.
* Proven experience in café or hospitality management, with a focus on operational excellence and team development.
* Ability to manage multiple priorities and tasks in a fast-paced environment.
* Excellent communication skills, both with customers and team members.
* A passion for delivering outstanding customer service and maintaining high standards of café operations.
* Flexibility to work weekends and adjust to changing schedules.
* Strong problem-solving abilities and a proactive approach to continuous improvement.
* Committed to upholding Luminary Bakery’s values and mission.
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