We are actively building diverse teams and welcome applications from everyone.
Role Details
* Role: Application Services Specialist
* Location: Birmingham (SCC operates hybrid working, which comprises a mix of office and home working)
* Contract Type: Permanent
* Salary Package: £32,500‑£36,500 plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year
* Hours: 9.00 am – 5.30 pm Monday – Friday
* Interview Process: 2‑stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life‑long learning opportunities
* Opportunity to join Europe's largest privately‑owned IT company
Role Purpose
The Application Services Specialist, as a crucial member of our dynamic IT operations team, plays a pivotal role in ensuring the seamless functionality and optimal performance of our diverse range of applications. This position involves collaborating closely with cross-functional teams to understand business requirements, configuring and deploying applications, and providing ongoing support to end‑users. The role contributes to the enhancement of system efficiency by troubleshooting issues, implementing upgrades, and staying abreast of emerging technologies. With a focus on delivering exceptional service, this role is instrumental in maintaining a robust and secure application environment, contributing to the overall success of our organisation's IT operations.
Key Responsibilities
* Demonstrate an in‑depth understanding of the primary application, encompassing all facets and intricacies, ensuring a high level of expertise in its functionalities.
* Possess a profound knowledge of how data from the primary application is utilised and understand the impact of integrated applications on its operation.
* Evaluate and comprehend the workings of applications integrated with the primary application, recognizing their influence on overall system performance.
* Collaborate effectively with end‑users and relevant teams, proactively engaging to understand evolving business needs and changing priorities that may impact the primary application.
* Stay informed about current and future changes in the business landscape, anticipating their impact on the application and adapting strategies accordingly.
* Produce detailed documentation elucidating the primary application and its connections to other applications, facilitating comprehensive understanding across the organisation.
* Exhibit strong communication skills, translating technical concepts into easily understandable terms, to support and advise business users on the primary and associated applications.
* Provide crucial support and guidance to business users requiring information and assistance with the primary and associated applications.
* Anticipate and address potential challenges, offering proactive solutions to enhance the efficiency and performance of the primary application.
* Act as an integral part of the team, sharing insights, fostering effective communication, and contributing to a collaborative environment that promotes continual improvement in application management.
Skills And Experience
* Demonstrated proficiency and extensive experience in the primary application, showcasing comprehensive knowledge of its functionalities and operational intricacies.
* Proven understanding of data usage within the primary application, with the ability to analyse and optimise data flows for improved performance.
* Previous experience in evaluating and managing integrated applications, ensuring a holistic understanding of their impact on the primary application.
* Strong interpersonal and communication skills, with the ability to convey technical concepts in a clear and concise manner, facilitating support and guidance for end‑users.
* A proactive approach to staying informed about evolving business needs and changing priorities, with the ability to adapt strategies for the continuous improvement of application management.
* Track record of producing thorough and clear documentation, detailing the primary application and its connections to other applications, enhancing organisational understanding and knowledge transfer.
About Us
SCC is Europe's largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Need Reasonable Adjustments?
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Resources
* Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
* Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
* Life at SCC - https://www.linkedin.com/company/scc/life
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