Overview
Job summary
An exciting opportunity has arisen in the Primary Care Access line (PCAL) team based at St James Hospital for one enthusiastic and self-motivated PCAL co-ordinator to be the primary administrative support to the PCAL nurses.
Expected Shortlisting Date 06/10/2025
Planned Interview Date 14/10/2025
Main duties
This role is to support the Primary Care Access line service and include a full range of clerical duties and includes being the first point of contact for community health care professionals (HCP) accessing the PCAL service and facilitating three-way calls between HCP and clinicians in various specialties. Strong customer service skills and excellent interpersonal, communication skills are essential for the role, together with a can-do attitude and a flexible attitude. Full training will be provided, and you will work as part of a small but dynamic team of admin coordinators alongside the PCAL Nurses, within the service which currently operates 08.00 - 20.00 over seven days a week including bank holidays on a rostered basis and so a flexible attitude to shift patterns is essential. (The PCAL service is continuing to grow and develop, and its operational hours are likely to be reviewed and amended going forward).
The role is being advertised as permanent and is for 37.50 hours per week.
For more information or to arrange an informal visit please contact:
Sue Helme, Assistant Business Manager in urgent care - susanhelme@nhs.net
Organisation
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. All our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us and contact the named contact with questions.
Details
Date posted: 11 September 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year
Contract: Permanent
Working pattern: Full-time, Flexible working
Reference number: C9298-URG-0135
Job locations: Leeds General Infirmary, Great George Street, Leeds, LS13EX
Job description & responsibilities
The PCAL Co-ordinator will work as part of a small dynamic Operations Team responsible for handling the first stage of calls from Primary care health care professionals wishing to refer patients into secondary care, liaising with clinical teams and facilitating three-way calls between primary care and secondary care professionals. The department operates currently 08.00 - 20.00, seven days a week including bank holidays; this may be subject to change as the service needs increase with a possible need to open 24 hours a day and is responsible for assisting the Trust in delivering Patient Access targets.
The role is required to provide a range of clerical and administrative duties to include receiving and validating documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as required.
They will also be responsible for inputting patient-level details on relevant Trust administration systems in a timely and accurate manner, and liaising with Bed Managers regarding capacity for patients to be admitted directly to ward beds or assessment areas.
To ensure transport is arranged as appropriate for patients needing to be brought into hospital in a timely manner, once capacity for their admission is available. To liaise with patients and/or relatives regarding details of an admission as appropriate. Establish and maintain excellent communication skills both written and verbal. To support the administration process for the Trust in line with Trust Policy on Ward-based Admissions, Discharges and Transfers in relation to acute and elective admissions. Be aware of, and participate in, the role of bed board in a MAJAX. To ensure all patient enquiries are dealt with in a friendly and professional manner. Undertake general administrative duties including photocopying and dealing with general communication and ensure that all admission procedures are followed. Comply with the requirements dictated by regulatory bodies and their code of practice throughout all disciplines in the PCAL Service, the Leeds Teaching Hospitals Trust and the NHS. Staff will work for long periods in a demanding environment supported by a team of Nurses in a small team.
Information Management: Ensure the Patient Administration System (PAS) and A&E system (Symphony) PPM+ is kept up to date. Responsible for the collection of data and producing daily reports. Monitor administrative processes to ensure all are completed within agreed timescales.
Organisation values
THE LEEDS WAY VALUES
Our five values are: Patient-centred, Collaborative, Fair, Accountable, Empowered. All actions and endeavours will be guided and evaluated through these values.
Policies & responsibilities
Infection control, Health and Safety / Risk Management, Equality and Diversity, Training and Personal Development, and Communication & Working Relationships are part of the job expectations. The jobholder must comply with Leeds Teaching Hospitals NHS Trust policies and guidelines, and follow security and safer working procedures, reporting incidents using the Trust Incident Reporting system. The role requires maintaining confidentiality and handling communications professionally with patients, relatives, colleagues, and healthcare professionals.
PHYSICAL, MENTAL, EMOTIONAL EFFORT & WORKING CONDITIONS
Speed and accuracy in typing and data entry; ability to work at a computer most of the day; regular office-based work with potential for home working on a rota after training. The role may involve lifting and moving stationery or boxes. Mental and emotional demands include handling interruptions, a wide range of enquiries, and dealing with emotional situations from patients and relatives while supporting achievement of A&E Access Targets.
Person Specification
Skills & Behaviours (Essential):
* Honest, reliable, flexible
* Confidentiality in line with policies
* Positive, professional attitude
* Maintain and improve quality of service
* Business-like appearance
* Commitment to own and team's development
* Diplomatic, self-motivated, enthusiastic
* Good team player, flexible in a diverse, demanding environment
* Willing to work across seven days including bank holidays; no nights
* Provide confidential, accurate administration
* Sensitive and effective communication with patients, relatives, colleagues, and healthcare professionals
* Handle ad hoc enquiries and use departmental databases to record information and produce reports
* Adhere to Data Protection, Health and Safety and confidentiality guidelines
Experience (Essential):
* Administrative procedures knowledge
* Diversity and patient involvement awareness
* Previous administrative/clerical experience
* Knowledge of patient access standards
* Health or social care work experience
* Knowledge of NHS
* Understanding of government/trust policies on patient placement
* Ability to follow Trust policies and meet deadlines
Desirable:
* Experience working with diverse groups
Additional Requirements (Essential):
* Willing to take on other duties as required to support the service
* Proficient in Word, Excel, and email; database experience
* Strong written and verbal communication; good English
* Willing to adhere to trust policies on confidentiality, data protection, health and safety
Qualifications (Essential):
* GCSE English and Maths or equivalent; or pass the Trust Basic Literacy and Numeracy Test (level 2)
* Education to GCSE grade C or equivalent
* Willing to attend relevant training courses
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS disclosure.
Employer details
Employer: Leeds Teaching Hospitals
Address: Leeds General Infirmary, Great George Street, Leeds, LS13EX
Employer's website: https://www.leedsth.nhs.uk/
#J-18808-Ljbffr