Job Description
:
Criminal Fines Collection and Enforcement (Enforcement) is a key function within HM Courts and Tribunal Service (HMCTS). Enforcement employs approximately 1,500 staff across 50 locations in England and Wales. We are responsible for making sure convicted parties comply with fines and other financial penalties imposed by the criminal courts. This department is also responsible for compliance with Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces. Duties will include but not be limited to:
1. You will confidently answer a range of telephone enquiries for the Criminal Fines Team
2. Creating and updating records on internal systems
3. Data input
4. Drafting standard letters and court documents
5. Assisting court users with general queries
6. You will need to be able to be empathetic towards our customers and work with us to solve problems.
Other administration duties as and when required. Training will be provided on internal systems.
Requirements:
7. Able to follow well established processes and detailed instructions.
8. Strong administration skills with proficiency in Microsoft Office packages
9. Excellent communication skills, both written and verbal.
Benefits:
10. Weekly pay, holiday and pension scheme
11. Location accessible by car, train or bus
Application Process: