Customer Support Chemist
Location: East Midlands
Our client is a growing, independent manufacturer of solvent- and water-based adhesives, supplying a wide range of industries across the UK and internationally. They are seeking a technically skilled and customer-focused Customer Support Chemist who will provide expert support to customers regarding our adhesive products, troubleshooting technical issues, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong technical background in adhesives or related materials, and excellent customer facing skills.
Key Responsibilities:
1. Provide technical support to customers via phone, email, and on-site visits regarding product selection, application, and troubleshooting.
2. Reformulate existing products to improve performance.
3. Sourcing and cost analysis of new materials.
4. Collaborate with quality team to resolve customer complaints ...