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Head of Talent | Neurodiversity Champion | Driving Inclusive, Future-Ready Workforces
We are currently recruiting an experienced 2nd Line Service Desk Engineer with up-to-date Microsoft certifications and MSP experience to join our growing team based in Lincoln.
With an expanding client portfolio, you will support multiple clients within a fast-paced environment. The role includes assisting the account management team with meetings, projects, complaints, sales, and related tasks. A proactive approach and excellent customer service skills are essential.
This position offers flexibility with traditional office-based or hybrid work models from our base in Grantham, Lincolnshire. Travel to customer sites as needed and availability for extended hours support rota are required.
Responsibilities include:
* Client support: managing and resolving support tickets and queries promptly.
* Client relations: building and maintaining strong relationships to ensure satisfaction and retention.
* Supporting client meetings onsite and remote, project coordination, complaint handling, and relationship support.
* Maintaining accurate records of interactions, support tickets, and resolutions; providing regular activity reports.
* Identifying process improvement opportunities and contributing to best practices in client support.
* Developing pod operations to enhance client experience.
* Checking the scheduling queue daily, actioning tickets, and updating installation manuals and technical specifications.
Required tech skills:
* Full UK driving license and own vehicle
* Up-to-date Microsoft certifications
* Windows Desktop and Server support and maintenance
* Active Directory administration
* Group Policy administration
* Microsoft 365 and Azure support
* VMware vSphere and Horizon
* Network support (routers, switches, firewalls)
* End-user application support
* PowerShell scripting
Additional details:
* Seniority level: Associate
* Employment type: Full-time
* Job function: Information Technology
* Industries: Accounting, IT Services, and IT Consulting
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