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Information Technology Technician, London (Erith)
Client:
MLK Education Search
Location:
London (Erith), United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
13.04.2025
Expiry Date:
28.05.2025
Job Description:
Contract Type: Full-time, Permanent (All year round)
Start Date: July 2025
MLK Search is supporting this all-through Academy in Erith and is seeking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students, and trainee teachers.
The Academy combines the traditional values of good manners, strong discipline, and smart uniform with the best of modern teaching and technology. As an all-through setting, pupils can benefit from joining in reception and staying on to complete sixth form, ensuring they leave the school as well-educated, well-rounded individuals ready to take on the world.
The vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. They believe they are more robust, resilient, and determined as a team than as a group of individuals. They support, challenge, and hold each other to account at all levels within the academy to ensure that students achieve their potential, are motivated, engaged, and fully prepared for life beyond the academy.
As one of the Trust's most successful all-through academies, staff at all levels belong to a strong, cohesive team working with an Executive Principal and large SLT. Staff can expect to grow with them as they continue to innovate and evolve as an academy. With ample opportunity to build on CPD, potential is limitless.
Your responsibilities will include:
1. Providing high-quality technical support, advice, and guidance to staff, students, and trainee teachers
2. Ensuring that all incidents and service requests are logged appropriately
3. Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing, or escalating where necessary to achieve resolution.
4. Identifying, implementing, and documenting Known Issues and workarounds for desktop-related issues
5. Ensuring that Academy incidents and service requests are resolved within the target resolution time
6. Imaging, deploying, and maintaining Windows 10-based PCs, Laptops, and tablets, and Apple OS iMacs and iPads
7. Installing, configuring, and maintaining computer peripheral equipment
8. Installing and testing new software and software updates, and upgrades
9. Installing, configuring, and maintaining VoIP telephones
10. Familiarising yourself with the network infrastructure and associated documentation
11. Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
12. Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's, and other networked devices
13. Administering Active Directory user login accounts
14. Managing Active Directory Distribution and Security groups within the Academy
15. With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
16. Delivering the IT support service in accordance with ITIL and the Academy's own principles.
17. Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
18. Updating and maintaining the IT assets in both locations as listed in the CMDB
We would like to hear from you if you have:
1. Good verbal and written communication skills
2. The ability to self-manage, organise, and prioritise tasks and work under pressure
3. A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
4. Flexibility and adaptability
5. Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop-related software products
6. Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
7. A minimum of two years' experience of carrying out a similar, client-facing role in either the primary or secondary education sector
8. Recent experience of working in an on-site IT-based, Customer Service environment
9. Proven experience of supporting Microsoft products
10. Proven experience of managing Active Directory user accounts
11. Recent experience of supporting Apple products
12. Recent experience of supporting Windows 10 PCs, laptops, and tablets
If this sounds like an exciting opportunity that you would like to pursue, please APPLY NOW!
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