Associate Systems Support Engineer | Field-to-Desk Transition | Redhill, Surrey
This is a unique opportunity for a hands-on engineer to step away from the physical demands of field work and transition into a high-impact, system-oriented support role. Our client, a massive global leader in specialised technology solutions, is urgently seeking two engineers to join their Redhill-based team. These positions are backfills created because the previous team members were promoted, proof of the clear internal progression path available here.
Key Details
* Salary: £36,000 per annum
* Location: Based full-time at the AFC Office in Redhill, Surrey.
* Schedule: This is primarily an evening shift role with core hours of 11:00 AM to 7:00 PM (Monday to Friday).
* On-Call: An on-call rota is required one week in every nine (Tuesday to Monday, 7:00 PM to 7:00 AM). This is managed via laptop/phone and is paid at time and a quarter.
What's in it for you?
* Many engineers reach a point where they want to apply their electrical and mechanical expertise in a more strategic, office-based environment. This role provides exactly that, bridging the gap between field engineering and technical systems support.
* You will receive comprehensive training and paid certifications on all Cubic proprietary equipment. This is a chance to become a certified expert in high-value, specialised kit that few others can access.
* You will work with a varied tech stack, including early exposure to AI integration and advanced IoT systems.
* The reason these roles are open is due to internal movement. The company has a strong culture of recognising talent and promoting from within.
* Despite the size of the organisation, the support team is described as a tight-knit group that bounces ideas off one another and truly chips in to help when things get complex.
Your Responsibilities
* In this role, you will be the technical backbone for field teams and external customers, ensuring proprietary devices remain operational.
* Resolving complex issues escalated from field engineers to minimize downtime.
* Monitoring new product rollouts and documenting processes to ensure a smooth transition from the lab to the field.
* Using incident data to identify trends and risks, implementing solutions that prevent future technical failures.
* Actively managing the support queue to ensure all tickets meet agreed standards and timelines.
* Maintaining high-quality technical records to support the wider engineering community.
Apply now!