Part-time 20-hour and 8-hour part-time contracts available, Monday to Saturday.
The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions.Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership.
The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities.
This role profile is an overview of the remit of your job role, responsibilities, and accountabilities.It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below.
If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career. For a confidential chat, reach out to or apply today!
What will the role involve?
Service Delivery and Contact Handling
1. Manage inbound contact via phone, live chat, social channels, CRM cases and email
2. Make outbound contact where required ...