Job Title: Major & Complex Loss - Loss Adjuster
Location: Nationwide (Fully Remote)
Salary: Up to £130,000 per annum
Industry: Insurance
Overview:
An exceptional opportunity for an experienced Senior Loss Adjuster to join a leading insurance organisation, managing major and complex commercial claims across the UK.
This is a fully remote position with regular regional travel and occasional overnight stays, depending on case location.
You’ll take a leading role in handling large and technically complex property losses, often exceeding £100,000 in value, involving material damage and business interruption (BI) claims -including flood, fire, and catastrophic events.
Key Responsibilities:
* Manage a diverse portfolio of major and complex commercial losses (typically £100k+).
* Conduct detailed investigations and deliver high-quality, professional adjusting services.
* Handle material damage and business interruption components with accuracy and technical expertise.
* Work collaboratively with internal teams (e.g. Liability, Casualty) and external stakeholders such as clients, local authorities, and emergency services.
* Ensure compliance with service level agreements (SLAs), productivity targets, and quality standards.
* Provide expert technical advice and represent the business in high-value or high-profile claims.
* Utilise technology and digital tools to enhance efficiency and reporting.
* Act as an ambassador for the company, promoting best practice and consistent service delivery.
Key Requirements:
* Extensive experience managing complex commercial property claims and major losses.
* Ideally ACILA qualified (or equivalent), or working towards full accreditation.
* Strong understanding of FCA/FSA procedures and Treating Customers Fairly (TCF) principles.
* Comprehensive technical knowledge of the loss adjusting process at senior level.
* Excellent communication and influencing skills with the ability to build client trust and credibility.
* Sound commercial and financial awareness with the ability to achieve agreed performance targets.
* Proficient in Microsoft Office and able to adapt to new technologies and claims systems.
* Full UK driving licence and willingness to travel regionally when required.
The Ideal Candidate:
* A recognised and respected professional within the insurance adjusting sector.
* Highly analytical and detail-oriented, with a focus on delivering quality outcomes.
* Motivated, tenacious, and capable of managing high-value, technically challenging losses.
* A strong communicator who can inspire confidence and represent the business at a senior level.
* Passionate about delivering outstanding service and building long-term client relationships.
What’s on Offer:
* Up to £130,000 per annum, plus benefits and performance incentives.
* Fully remote working, with travel expenses covered.
* Nationwide opportunities within a market-leading insurance environment.
* High-impact work managing major and complex commercial claims.
* Clear career development pathways and professional progression opportunities.