Service Coordinator
Location: Solihull, Birmingham
Salary: £28,000 - £32,500 Per Annum (Dependent on Experience)
About the Role
We are seeking a Service Coordinator for our Solihull site. As part of our employee-focused business, we are committed to developing our team to ensure we have the best talent in the industry. Join us and become part of the Whale Family!
You will be the first point of contact for all customer inbound enquiries, coordinating work with engineers, customers, and suppliers to ensure timely completion of jobs in line with customer expectations, service level agreements, and internal KPIs. Your responsibilities include processing and managing jobs from enquiry to invoice, maintaining databases and portals accurately, and working within the Field Service department as part of the aftersales division.
Working Hours
Hours will be discussed and agreed upon but will generally be between 7:30 am and 5:00 pm, totaling 39.5 hours per week.
Candidate Requirements
* Excellent communication skills
* First point of contact for enquiries, queries, and disputes via phone and email
* Professional, effective, and efficient handling of enquiries
* Ability to populate and maintain effective scheduling tools to ensure timely work completion
* Proactive management of units to ensure they are returned to service promptly
* Daily communication with engineers via phone
* Logging customer concerns using appropriate processes
* Additional administrative duties (full job spec available)
Benefits
* £500 annual holiday bonus when taking 5 days off in one block
* Performance-based bonus scheme
* Private medical insurance (BUPA)
* Competitive pension scheme
* Secure employment with opportunities for advancement
* Annual pay reviews
* 25 days holiday plus statutory days (5 days more than legal requirement)
* £500 Referral Scheme
* Death in service benefit
* Employee assistance program for mental, physical, and financial wellbeing
* Employee discount scheme
* Cycle to work scheme
* Full training, equipment, and PPE provided
* Long service awards
* Company share purchase scheme
* Free parking
If you have the relevant skills and experience, apply today to join our expanding and proactive team!
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