Hi Professionals,
All potential candidates should read through the following details of this job with care before making an application.
Greetings From Ampstek!!
Hope you are high in your spirits. Please stay safe.
Our client is looking for Service desk analyst to join a high-growth organization. If you are interested share you resume sreeja.j@ampstek.com
Role: Service desk analyst
Location: Ulverston,UK
Duration: Contract
Job Description:
1st line support to all Client Employees and consultants.
- Create and follow up tickets in ITSM.
- Troubleshoot from distance or onsite at the physical walk-in desk.
- Manage communication towards 3rd party vendors for support and RMA.
- Retail support: remotely manage all Telenet and Base stores all over Belgium.
- Stage and destage computers.
- Hardware repairs on desktops and laptops, installation of OS on devices (PXE boot)
- Database management. (SCCM, AD, Keepass, In-house DB, ..)
- Manage new demands sent through TIPOS for new employees
- Basic Microsoft Exchange support, support on terminal servers and VM's
- Connectivity: configuration on devices, working together with the network team.
- Documentation: new procedures & updating existing ones.
- Staging, configuration, and testing of end-user devices
- Request fulfillment
- Starter and leaver process follow up
- LAN/WLAN Support
Sreeja.J
Talent Acquisition Executive | UK & Europe
Ampstek Services Limited
Tel - +48221857586
Email – sreeja.j@ampstek.com / www.ampstek.com
https://www.linkedin.com/in/sreeja-j-4b1279230/