Executive Head Housekeeper
Ardencote Manor - Hiddenwell | Luxury Wellness
Retreat
Full-Time | Permanent
Lead Excellence. Inspire Teams.
Create Exceptional Experiences.
Hiddenwell is seeking an
experienced and passionate Executive Head Housekeeper to lead our Housekeeping,
Laundry, and Spa Cleaning Operations.
This is a fantastic opportunity
for an exceptional hospitality professional who takes pride in delivering
impeccable standards, developing high-performing teams, and creating
outstanding guest experiences within a luxury wellness environment.
As a key member of our leadership
team, you will be responsible for ensuring every guest space, wellness
facility, and operational area reflects the exceptional standards that define
Hiddenwell.
About the Role
Reporting directly to the General
Manager, the Executive Head Housekeeper will oversee all aspects of
housekeeping, laundry, and spa cleaning operations across the property.
You will lead and inspire a large
team, ensuring consistently exceptional cleanliness, presentation, and service
standards whilst maintaining operational efficiency, financial performance, and
regulatory compliance.
This is a hands-on leadership role
requiring strong operational expertise, excellent people management skills, and
a passion for delivering luxury hospitality experiences.
Key Responsibilities
Leadership & Team
Development
* Leading, motivating, and developing housekeeping,
laundry, and spa cleaning teams
* Creating a positive, supportive, and
high-performing working environment
* Recruiting, training, coaching, and developing team
members to achieve their full potential
* Conducting regular performance reviews and
development conversations
* Ensuring staffing levels are effectively managed in
line with business demands
Operational Excellence
* Maintaining exceptional standards throughout guest
accommodation, public areas, wellness facilities, treatment rooms, and
back-of-house areas
* Overseeing all laundry operations, including
quality control, stock management, and distribution
* Ensuring all guest rooms and facilities
consistently exceed presentation and cleanliness expectations
* Managing VIP arrivals and special guest
requirements
* Conducting regular inspections and quality audits
Guest Experience
* Championing a culture of service excellence
* Monitoring guest feedback and implement
improvements where required
* Working collaboratively with all departments to
deliver seamless guest experiences
* Ensuring every guest encounter reflects
Hiddenwell's commitment to luxury, wellbeing, and personalised service
Financial & Commercial
Management
* Managing departmental budgets and labour costs
effectively
* Monitoring stock control and purchasing processes
* Identifying opportunities to improve efficiencies
and reduce waste
* Supporting sustainability initiatives across the
operation
Health, Safety & Compliance
* Ensuring compliance with all health, safety,
hygiene, and legislative requirements
* Maintaining high standards of COSHH, manual
handling, and safe working practices
* Ensuring departmental policies, procedures, and
audits are completed accurately and on time
About You
We are looking for a confident and
inspiring leader who brings:
Essential
* Have previous experience as an Executive Head
Housekeeper, Head Housekeeper, or Senior Housekeeping Manager within a
luxury hotel, resort, spa, or hospitality environment
* Have exceptional leadership and people management
skills
* Have proven experience managing large housekeeping
teams
* Have excellent organisational and planning
abilities
* Have exceptional attention to detail and commitment
to quality
* Have experience managing departmental budgets and
labour costs
* Have sound knowledge of health and safety, COSHH,
and compliance requirements
* Have a passion for delivering exceptional guest
experiences
Desirable
* Have experience within a luxury wellness retreat,
spa resort, or premium hospitality environment
* Have experience overseeing in-house laundry
operations
* Have knowledge of sustainability initiatives within
housekeeping operations
* Hold hospitality qualifications or relevant
professional certifications
Additional Information
* Full-Time position working 5 out of 7 days per
week - including weekends and public holidays
* 45 hours per week
* Salary: £45,000 per annum
* Estimated Start Date 01 October 2026
* Applicants must have the legal right to work in
the UK at the time of application and throughout their employment. Please note
that we are unable to provide visa sponsorship now or in the future for this
position.
What We Offer
* Work in a picturesque estate with a focus on luxury
and high standards in hospitality
* Complimentary Spa Day on work anniversaries at any
of our company spas
* Complimentary use of leisure and spa facilities
* Access to the Employee Assistance Program
* 30% discount on overnight stays and spa days
* Discounts on food, drink and retail across our
venues
* Pension scheme
* Free Parking
* Refer-a-Friend scheme
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* On-line Doctor support (appointments/prescriptions)
* A fun, supportive and inclusive work environment
with loads of development opportunities
Join Hiddenwell
At Hiddenwell, we believe
exceptional guest experiences begin with exceptional people.
If you are passionate about
excellence, thrive in a luxury hospitality environment, and are ready to lead a
dedicated team committed to creating unforgettable guest experiences, we would
love to hear from you.
Apply today and become part of
the Hiddenwell journey.