Luxury Salon Receptionist / Client Experience Coordinator
AMA by Andrea Marino Ltd – Chelsea, London (SW3)
Full-time | Competitive salary | Tuesday–Saturday
At AMA Concept, we create a luxury, highly personalised hair experience for an exceptional clientele in the heart of Chelsea. We are looking for an elegant, highly organised and warm Salon Receptionist / Client Experience Coordinator to become the face of our atelier.
This is far more than a front desk role — you will be responsible for creating a seamless, elevated client journey from the moment someone enters the salon to the moment they leave.
The Role
You will be the first impression of AMA and play a key role in ensuring every client receives impeccable service and feels welcomed, cared for and attended to.
Responsibilities
* Welcoming clients with warmth, confidence and professionalism
* Delivering a luxury client experience from arrival to departure
* Managing bookings, diary coordination and appointment confirmations
* Checking clients in and out efficiently
* Serving refreshments and ensuring clients feel comfortable throughout their visit
* Managing phone calls, WhatsApp enquiries and online bookings
* Coordinating stylists’ schedules and ensuring smooth daily operations
* Rebooking appointments and encouraging client retention
* Supporting retail sales and product recommendations
* Maintaining an immaculate front-of-house environment
* Handling payments, till reconciliation and daily admin
About You
We are looking for someone polished, personable and exceptionally organised.
Essential qualities:
* Previous experience in a luxury salon, boutique hospitality, premium clinic, members’ club, luxury retail or front-of-house environment
* Immaculate presentation and strong communication skills
* Warm, confident and naturally hospitable personality
* Highly organised with excellent attention to detail
* Calm under pressure in a fast-paced environment
* Strong multitasking skills
* Comfortable with booking systems and technology
* A genuine passion for beauty, hair and exceptional service
Bonus if you have:
* Experience with salon software (Fresha, Treatwell, Phorest or similar)
* Existing luxury client-facing experience
* Strong retail or client relationship skills
What We Offer
* Opportunity to work within a luxury Chelsea salon environment
* Supportive, high-performing team
* Career growth opportunities
* Competitive salary
* Beautiful working environment and premium clientele