Job description:
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for helping customers. This role involves engaging with customers to address their inquiries, resolve issues, and provide information about our products and services. A strong ability to analyses customer needs and upsell when appropriate will be essential for success in this position.
Duties
* Maintain detailed records of customer interactions through data entry into our systems.
* Demonstrate effective phone etiquette while managing multiple calls efficiently.
* Upsell additional products or services based on customer needs and preferences.
* Collaborate with team members to improve service delivery and enhance the overall customer experience.
* Assist in training new staff members as required.
* Customer relations and a range of associated administrative duties to include responding to all queries via email, phone, and face to face.
* Data input using various internal/external IT systems to include processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System.
* Coordination activities to include daily service reports.
* You will be liaising on a daily basis with both internal and external customers and drivers so both verbal and written communications skills will be essential.
* Ensure deliveries and collections are completed as per customer requirements whilst also monitoring KPI for delivery on time, shift revenue and vehicle utilisation.
* Managing and de-briefing drivers on a daily/weekly basis.
* Ensure vehicle checks and defects are completed and recorded via Vehicle Check App.
* Ensure units/trailers are presented for inspection as per published schedule.
* Communicating collection times and delivery bookings with customers.
* Work with the Fleet Team to ensure defects are rectified in a timely manner.
* Meet on a regular basis with Line Managers to ensure that we are operating efficiently.
* Identifying and developing additional areas where we can add value to existing contracts.
* Ensure that all contracted work is covered in line with customer expectations.
* Adherence to policies and procedures within the Business Area.
* You will be required to work closely with our customers and drivers to ensure the smooth running of the operation as a whole.
* The job can be fast paced and the work in the department can be very pressurised however, you will be given the support and training needed to be successful in the job.
Essential skills required for Transport Administrator:
* Previous experience working in a transport environment to include knowledge of working time directive and EU driver's hours.
* Ability to communicate at all levels.
* Excellent organizational skills and prioritizing workload.
* Attention to detail.
* Working to deadlines.
* Excellent time keeping and reliability.
* Able to work as part of a team and on own initiative.
* MS packages to include, Word, Excel, PowerPoint and Outlook.
Experience
* Previous experience in a customer service role is preferred but not essential.
* Bilingual skills, particularly in English or other languages, are highly desirable.
* Strong analytical skills with the ability to communicate effectively in English.
* Familiarity with data entry processes and basic computer applications is beneficial.
* A positive attitude, patience, and the ability to work under pressure are crucial for this role.
Join us in providing exceptional service and making a difference in our customers' experiences
No Agency please
Job Types: Full-time, Part-time, Permanent, Temp to perm
Pay: £24,500.00-£25,500.00 per year
Expected hours: 40 per week
Work Location: In person