Job summary To assess by telephone people's access to community support and identify needs to prevent readmission to hospital by enabling advice and guidance to signpost to relevant services. Helping people to find and use local services that they need and if necessary, refer and follow up on referral outcomes. To provide a holistic approach to triage and open conversations around needs identified upon hospital discharges. Provide evidence-based information to people about admission avoidance related to access to community support, self-management, and general wellbeing. Undertake any other delegated work Any other function commensurate with competencies and job role Main duties of the job To assess by telephone people's access to community support and identify needs to prevent readmission to hospital by enabling advice and guidance to signpost to relevant services. Helping people to find and use local services that they need and if necessary, refer and follow up on referral outcomes. To provide a holistic approach to triage and open conversations around needs identified upon hospital discharges. Provide evidence-based information to people about admission avoidance related to access to community support, self-management, and general wellbeing. Undertake any other delegated work Any other function commensurate with competencies and job role About us Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services. We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England. A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times: Vision: Transforming Lives Values: Care, Innovation and Compassion Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people. Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT and Ethnic Minority Networks. We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background. Eligible for NHS Pension Date posted 23 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year Per Annum Contract Fixed term Duration 12 months Working pattern Full-time, Part-time, Job share Reference number 828-PROVIDE3486 Job locations Provide Headquarters 900 The Crescent, Colchester Business Park Colchester CO4 9YQ Job description Job responsibilities To assess by telephone peoples access to community support and identify needs to prevent readmission to hospital by enabling advice and guidance to signpost to relevant services. Helping people to find and use local services that they need and if necessary, refer and follow up on referral outcomes. To provide a holistic approach to triage and open conversations around needs identified upon hospital discharges. Provide evidence-based information to people about admission avoidance related to access to community support, self-management, and general wellbeing. Undertake any other delegated work Any other function commensurate with competencies and job role Job description Job responsibilities To assess by telephone peoples access to community support and identify needs to prevent readmission to hospital by enabling advice and guidance to signpost to relevant services. Helping people to find and use local services that they need and if necessary, refer and follow up on referral outcomes. To provide a holistic approach to triage and open conversations around needs identified upon hospital discharges. Provide evidence-based information to people about admission avoidance related to access to community support, self-management, and general wellbeing. Undertake any other delegated work Any other function commensurate with competencies and job role Person Specification Qualifications Essential NVQ Level 3 Health and social care Or Equivalent training and experience in health care setting Desirable Level 2 Health Trainer Qualification - Understanding Health Improvement (Royal Institute of Public Health) Experience Essential Proven track record of engagement with people in a customer focused environment An understanding and knowledge of the main health issues affecting the local population Experience of working with individuals on a one to one basis in a health/social care setting Person Specification Qualifications Essential NVQ Level 3 Health and social care Or Equivalent training and experience in health care setting Desirable Level 2 Health Trainer Qualification - Understanding Health Improvement (Royal Institute of Public Health) Experience Essential Proven track record of engagement with people in a customer focused environment An understanding and knowledge of the main health issues affecting the local population Experience of working with individuals on a one to one basis in a health/social care setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Provide CIC Address Provide Headquarters 900 The Crescent, Colchester Business Park Colchester CO4 9YQ Employer's website https://www.provide.org.uk/ (Opens in a new tab)