Job Title: IT Service Management Analyst
Location: Newcastle
Purpose of Role
Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect.
Key Responsibilities
* Monitor IT budgets, perform variance analysis, and report risks/issues.
* Raise and track licensing issues for IT services and projects.
* Support procurement for services and license renewals (eg, Microsoft).
* Handle Finance queries (forecasting, journals, recharges) and supplier escalations.
* Maintain accurate supplier details and payment records.
* Contribute to process improvements and IT governance standards.
* Support IT onboarding for new businesses/sites.
Skills & Experience
* Strong understanding of IT service and contractual processes
* Experience in budgeting, forecasting, and variance analysis.
* Excellent stakeholder management and communication skills.
* Analytical mindset with attention to detail.
* Keen interest in IT service deployment across a global organisation
This role comes with a strong benefits package/4 days on site working/great career opportunities.
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