Operations Manager (Lloyds Specialty Underwriting)
London
Leading Insurance Company
Permanent or FTC
A Leading Insurance Company is seeking an experienced and proactive Operations Manager to lead a team of Underwriting Assistants and drive operational excellence within our Business Support function. This is an exciting opportunity to make a measurable impact across underwriting operations, process improvement, and cross‑functional collaboration within a global insurance environment.
About the Role
As Operations Manager, you will oversee the full range of operational processes that support our underwriting teams across multiple product lines. You will work closely with Credit Control, Finance, IT, Reporting & Analytics, Claims, and our offshore delivery teams to ensure smooth, consistent, and compliant operational performance.
You will also be responsible for driving continuous improvement, enhancing data quality, and ensuring the effective operation of both onshore and offshore workflows.
Key Responsibilities
Team Leadership
* Lead, coach, mentor, and develop a team of Underwriting Assistants.
* Set clear goals and ensure strong communication and collaboration.
* Oversee team workload, priorities, and performance against SLAs and KPIs.
Operational Management
* Ensure smooth end‑to‑end underwriting support across onshore and offshore teams.
* Analyse system‑generated reports to monitor operational performance.
* Partner with Operational & Technical Excellence to enhance processes and streamline workflows.
* Identify and resolve data quality issues, recommending long‑term solutions.
* Coordinate audit activities and ensure timely completion of follow‑up actions.
* Support management of aged debt and unallocated cash.
Business Partnering
* Act as the main liaison between underwriting and key support functions including IT, Finance, MI/Analytics, Claims, and offshore teams.
* Build strong relationships with brokers, clients, and internal stakeholders to resolve operational matters.
* Support global alignment of operational processes.
Change and Continuous Improvement
* Implement and monitor operational improvements.
* Support transitions of responsibilities between teams and regions.
* Ensure all operational changes align with regulatory requirements and business strategy.
Skills and Experience
* Proven experience supervising, mentoring, and developing operational teams.
* Strong stakeholder management and influencing skills.
* Familiarity with underwriting systems (IRIS / GENIUS beneficial).
* Significant experience in the Insurance industry (Lloyd’s or Company market preferred).
* Demonstrated ability to deliver process improvements.
* Excellent verbal and written communication skills.
* Intermediate Microsoft Excel, Word, and PowerPoint skills.
* Strong understanding of regulatory requirements such as Conduct Rules, Solvency II, Financial Crime, Data Protection, and more.
Why Join Us?
Our Leading Insurance Company places people at the heart of what we do. You will benefit from:
* A supportive and collaborative working culture.
* A strong focus on development and career progression.
* A diverse and inclusive environment.
* Flexible working and a healthy work‑life balance.
* The opportunity to contribute to a global business with ambitious goals.