Overview
Based at Nightingale House adjacent to Whiston Hospital, the Contact Cares Advisers (Customer Service Centre) operate within a multi‑disciplinary health and social care setting from 8 am to 10 pm, 365 days per year, providing support, guidance, signposting and access to services at the first point of contact.
Responsibilities
* Provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries.
* Work in a customer‑focused environment with confident and clear communication skills.
* Demonstrate resilience and the ability to appropriately deal with sensitive, emotive and challenging health and social care matters.
Working Hours & Shift
* Shift rota operates between 8 am and 10 pm, including weekends (4 weeks in 14 weeks) and bank holidays.
Training and Support
* Receive training and support covering track‑and‑trace scripts and processes, adult and children safeguarding, system training, non‑complex assessment training and ongoing development as the service evolves.
Benefits
* Attractive salary and relocation package.
* Excellent pension scheme.
* Workplaces comply with social distancing guidelines.
Contact Details
For an informal discussion please contact Amy Williams on 01744675338.
We reserve the right to close the advert early if a sufficient number of applications are received. Please apply early to avoid disappointment.
Equal Opportunity & Diversity
St Helens Borough Council is a Disability Confident Leader and guarantees an interview to disabled applicants who meet the essential criteria. We encourage applicants from diverse backgrounds and provide reasonable adjustments within the interview/selection process.
Equality & Diversity: St Helens Borough Council respects and values every employee and encourages applicants who share our commitment to inclusion. Further information about Equality & Diversity can be found at https://www.sthelens.gov.uk/equality.
J-18808-Ljbffr