Job Description
Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led 4-star property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in a busy and dynamic environment.. \n \n \n \n General Manager – Mercure Dartford Brands Hatch Hotel & Spa \n We are seeking a visionary and Commercially astute General Manager to lead this dynamic property.
The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination. \n \n Implement and monitor service protocols that consistently exceed guest expectations \n- Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner \n- Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue \n \n Commercial Experience \n- Analyse performance metrics and implement strategies to improve R E V P A R, A D R, and occupancy \n- Partner with Sales & revenue functions to promote the hotel, Leisure club, M& E, across leisure, corporate, and event segments \n- Build strong relati...