Salary: £27,000 - 29,000 per year Requirements: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organizational skills and effective time management to handle multiple priorities and deadlines. Hold a full, valid UK driving license and have access to a car for site visits. Ability to travel reliably via public transport to London, Surrey, and other areas of the UK. Responsibilities: Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation. Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. Technologies: Azure Hardware Support ITSM macOS Mobile Office 365 Windows iOS Cloud Security More: We invite you to join us as an IT Service Engineer in a home-based position that offers great benefits. You’ll be at the forefront of solving technical queries in a dynamic, remote environment while gaining exposure to the full IT landscape. Enjoy the freedom of working from home while staying connected with a supportive, collaborative team and have the opportunity to visit customer sites for added variety. As part of our commitment to your growth, we provide sponsored training and development programs, private medical insurance, and a comprehensive wellness package. You’ll receive 20 days of annual leave plus bank holidays, and even an additional day off to celebrate your birthday each year of service. Essential IT equipment and a company mobile phone will be provided to set you up for success, along with a company pension scheme to help you plan for the future. If you're excited about advancing your career while enjoying great benefits and a flexible working environment, we would love to hear from you. Apply now and take your career to the next level with us! last updated 10 week of 2026