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Join our team and you’ll be responsible for driving scalable operational excellence across the Sales, Customer Success, and Service organisation. Working in the Commercial Enablement department, you will lead cross-functional collaboration and create impactful enablement content to ensure the wider Sales and Service organisation has access to timely, relevant, and actionable information. Acting as the bridge between operational strategy and execution, you will help shape the journey of both our customers and our internal teams. You will play a vital role as we reimagine the labour market to make it work for everybody.
This is a 12-month FTC.
Your responsibilities:
* Designing and implementing processes to enable the Sales, Service, and Success teams to deliver support and drive value to customers at scale.
* Owning the rollout of processes for the team, working to improve our customer experience.
* Rolling out communication for programmes that decrease time to value.
* Owning the customer communication plan, including standardised departmental decks and timely Enablement alerts to surface business-critical messaging to front-line teams.
* Facilitating and mapping the success onboarding for both customers and success new starters to ensure a consistent onboarding journey.
Qualifications:
* You will be an excellent communicator and work well with stakeholders at all levels within a Sales and/or Customer Success environment.
* You love problem solving and are able to quickly absorb complex information.
* Advanced MS Office skills including PowerPoint.
* Experience creating and delivering content, including presentations, decks, and videos.
* You are an expert at prioritisation and comfortable managing multiple projects simultaneously.
Additional Information:
We’re a community that cares about your life outside work as much as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:
* 29 days holiday allowance plus bank holidays
* Private medical and dental healthcare
* Matching pension contribution of 4 or 5% (after 3 years of service, up to 10%)
* 24/7 Employee Assistance Programme
* Life Assurance Cover
* Cycle to work scheme
* Hybrid working model (3 days working from the office)
* You can bring your dog to the office on Mondays and Fridays!
Our commitment:
Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company. We want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, or any other characteristic.
As a global business, we further our DEI and sustainability progress by working with national and international bodies. We are proud to have been recognized for our work, including:
* Fertility Friendly Employer, accredited by Fertility Matters at Work
* RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
* Stonewall: Gold Award
* Stonewall: Top 100 Workplace Equality Index (85)
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