Hostel Manager Richmond £42,000 per annum Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation. We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEARs values, while delivering high-quality, trauma-informed support to residents with complex needs. About the role This is a practical leadership role where you will: - Lead and manage a team, including a Team Leader and Support Workers - Ensure safe staffing levels and effective rota management - Oversee safeguarding, risk management, and incident response - Drive high standards of service delivery and resident support - Build strong relationships with local authorities and partner agencies - Ensure compliance with health and safety, including fire safety and building standards - Support residents to progress towards independence and move-on opportunities You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment. About you We are looking for someone who: - Has experience working with people experiencing homelessness or complex needs - Has managed or supervised staff in a supported housing, hostel, or similar setting - Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice - Can lead and motivate a team in a fast-paced environment - Is confident managing complex and high-risk situations - Has excellent communication and organisational skills Why join us At SPEAR, youll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact. Your benefits - Generous holiday 26 days plus public holidays, rising to 31 days with length of service - Wellbeing & EAP 24/7 Employee Assistance Programme with free counselling, money and legal advice - Health support Occupational health service and free annual eye test (with contribution towards glasses if required) - Cycle to Work Save on a new bike and accessories through salary sacrifice - Season ticket loan Interest-free loan for annual travel passes - Moving house day Extra days leave when you move home - Financial security Life assurance (4x salary) and interest-free emergency staff loan - Family-friendly policies Enhanced maternity and adoption pay, plus flexible working options - Career development Ongoing training, learning and progression opportunities - Blue Light Card Discounts across a wide range of shops, restaurants and services