IT Support Technician
Location: Great Yarmouth (On Site)
This role offers the opportunity to work in a broad IT support position, delivering reliable technical assistance to users while supporting core systems and services. The successful candidate will be technically capable, adaptable, and comfortable working across a range of common enterprise technologies.
Please note, appointment to this role is subject to obtaining the appropriate Security Clearance.
Role
Provide 1st to 3rd‑line IT support across end‑user devices, applications and local infrastructure
Support and administer Microsoft technologies including Active Directory, Azure Active Directory and Microsoft 365
Deliver IT onboarding and offboarding processes, including user account setup and inductions
Build, configure and troubleshoot PCs, laptops and peripherals
Diagnose and resolve hardware, software and operating system issues
Support day‑to‑day administration of email, collaboration and document management platforms
Monitor and maintain network connectivity and associated infrastructure components
Apply software updates, patching and basic security best practices
Coordinate with third‑party support providers where escalations are required
Manage workload through a structured helpdesk or ticketing system
Monitor backup processes and support data recovery activities
Experience Required
Previous experience in an IT support or technical support role
Hands‑on experience supporting Microsoft Windows and Office 365 environments
Working knowledge of Active Directory and cloud‑based directory services
Exposure to Azure or other cloud platforms
Understanding of core networking concepts such as TCP/IP, DNS, DHCP, switches and VPNs
Experience providing both onsite and remote support
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