1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: * Provide 1st/2nd line service desk support * Install, upgrade, and troubleshoot Windows and hardware systems * Log, manage, and resolve support tickets in line with SLAs * Troubleshoot LAN/WAN and TCP/IP networking issues * Escalate complex issues where required * Participate in an on-call rota (once competent) Skills & Experience: * Minimum 1-2 years in IT support preferred. * Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable * Strong customer service and problem-solving skills. Details: 1. Location: Fareham, Hampshire
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