Job Title: Senior Systems Test Analyst
Career Band: 7
Reports to: Senior IT Project Manager
Department: IT Corporate Technology
Location: Croydon Head Office
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Job Purpose
The Senior Systems Test Analyst is responsible for leading test activities across the Watsons Promotion project (Implementing the AS Watson Group solution for Planning Promotions) ensuring that systems and changes are delivered to a high standard of quality. The role provides test leadership, defines test approach and coverage and works closely with project and business stakeholders to manage testing risks and dependencies.
📝 Key Responsibilities
Test Leadership & Planning
* Own and define test approach and test strategy for the Watsons Promo project.
* Create and maintain detailed test plans and ensure appropriate coverage across functional and non‑functional areas of the Watsons Promo project.
* Identify testing risks, constraints, and dependencies and proactively escalate where required.
Test Design & Execution
* Lead the analysis of requirements and determine the most effective and efficient test coverage.
* Design and review complex test scenarios and test scripts, ensuring traceability to requirements and acceptance criteria.
* Execute and oversee testing across System Integration Testing and provide User Acceptance Testing support, ensuring accuracy and pace.
* Ensure test data and environments are suitable and correctly configured to support testing activities.
Defect & Quality Management
* Ensure defects are logged clearly and consistently, with sufficient evidence to support rapid resolution by the development team.
* Perform initial analysis of issues to help narrow down root cause and prioritisation.
* Monitor defect trends and quality metrics to inform release readiness decisions.
Stakeholder Collaboration & Reporting
* Act as the primary testing point of contact for the Watsons Promo project.
* Provide clear and accurate test status reporting, including progress, pass/fail status, and outstanding risks.
* Work closely with project managers, business analysts and developers to coordinate testing activities and avoid delays.
Customer focus
* Establish strong relationships at all levels.
* Manage tough/complex messages with all stakeholders.
* Role model collaboration to the team to exceed goals.
* Positive attitude towards feedback, uses this to generate initiatives to meet/exceed expectations, and shares feedback in a meaningful way.
* Effectively manage the team by playing to strengths and proactively addressing its opportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.
* Feel empowered to challenge across different career bands and roles.
* Supporting other team members in shaping their work to do so.\"
🎯 Key Stakeholders
Internal: Watsons Promo Project Team - IT Project Manager, IT Business Analyst, AS Watson GIT Project Manager; Business Analyst & Developers. Project Representatives from the Trading, Commercial and Financial teams.
✅ This job is a good fit for you if:
* Proactively keep up to date with market and consumer trends in their specialism and feeds this into department strategy.
* Use data and insights to challenges the status quo to keep us ahead of the competition.
* Use data to inform and generate new ideas and make decisions to improve on future plans.
* Generate detailed customer focused initiatives, in line with the IT Department strategy and supports with execution.
* Listen to the customer and implements new ideas and ways of working which are designed to improve service considering both Online and Offline.
* Ensure the team prioritises actions which delight the customer/team member.
🛠️Skills & Experience
Essential
* Significant experience in a Test Analyst or QA role, including ownership of test planning and execution.
* Strong experience writing and reviewing test plans, test cases, and test evidence.
* Proven experience using defect and test management tools (e.g. JIRA or equivalent).
* Strong analytical skills with the ability to assess risk and test coverage.
* Excellent communication skills with technical and non‑technical stakeholders.
Desirable
* Experience in retail, e‑commerce, or transactional systems environments.
* Experience supporting SIT and UAT in complex, multi‑system landscapes.
* Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.
* Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work
* Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs
* Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.
💡 Here's what's in it for you:
* 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
* 2 staff discount codes for yourself and a family member or friend
* 30% discount on Superdrug Own Brand Products both in store and online
* Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
* Company pension matching and bonus
* We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
* Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
* We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
* Unrivalled Learning and Development programmes
* Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
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