Primary Details
Time Type: Full time Worker Type: Employee
The opportunity
We have an exciting new position as an Assistant Claims Manager within our growing Automotive Protection team. You will be responsible for leading the Claims team and working with Underwriters, Brokers, and customers to provide excellent Claims service outside of the Americas and Asia regions.
Joining an experienced, supportive team in this market-facing role you will have the opportunity to develop relationships with our global clients and expand your product knowledge across Vehicle Mechanical & Electrical Warranty; GAP; Tyre; Alloy Wheel; Scratch & Dent.
Your new role
1. Manage the claims teams to ensure that performance standards are met by providing an excellent customer experience.
2. Manage department workload so that payments are made in a timely manner.
3. Coach and train claims people to meet their development objectives. This will include clearly documented 1-2-1 reviews, which are a key part of the performance management framework.
4. Participate in the quality review process both in reviewing and implementing change.
5. Act as a point of referral for escalated and high-value claims.
6. Ensure that cost-control processes are followed and identify any areas for improvement.
7. Make use of cost-effective service provider...