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Contract: Permanent Full-Time(35 hours per week)
ClosingDate: Wednesday 02 August 2023
Are you someone who genuinely wants to make a difference? Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care? If so, we would love to hear from you.
This is fantastic opportunity to be part of a team that is going from strength to strength. We need a dynamic and focused Supporter Care Coordinator who understands the importance of nurturing supporter relationships by providing exceptional stewardship. This is a vital role that supports colleagues from across the organisation and requires someone with a great can do attitude, who is organised and has excellent prioritisation skills.
Key Responsibilities
* To be the first point of contact for face to face, email or telephone supporter enquiries. Providing exemplary donor care through excellent written and oral communication to supporters, volunteers and internal and external stakeholders
* Manage all incoming mail, process donations, bank gifts and record gifts timely and accurately on our database
* Ensure each supporter is thanked for their donation, personalising their thank you as appropriate in order to nurture and maintain positive relationships
* Support donor events and fundraising activity sending any materials required to support successful fundraising
* Support a team of office volunteers, including providing training, day to day support, and ensuring the volunteers deliver a quality service and feel valued
* Work closely with a team of external volunteers to arrange cover for talks, cheque presentations and cash collection activities
About You
* You will have excellent communication skills and will enjoy working cooperatively with colleagues. You will be committed to working with and supporting a strong team of volunteers. You will demonstrate initiative and the ability to prioritise, have a high level of accuracy, act with integrity and be accountable for your actions and decisions.
You will also have:
* HNC level qualification or equivalent in Administration or related discipline
* Relevant experience in an office and/or customer services environment
* Working knowledge of Microsoft Office packages
* Access to a car and full driving licence
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